Skip to main content

This website uses cookies to ensure you get the best experience.

Wolferstans and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes.

See our Cookie Policy to read more about the cookies we set.

You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.

Select which cookies you accept

On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.

If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.

To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy.

These cookies are necessary to make the site work properly, and are always set when you visit the site.

Vendors Teamtailor

These cookies collect information to help us understand how the site is being used.

Vendors Teamtailor
Client Services · Plymouth · Hybrid

Client Services Co-Ordinator

As the first point of contact, our Client Services Team builds strong relationships and helps prospective clients understand the value of choosing Wolferstans.

At Wolferstans, we care passionately about the experience that clients have when doing business with us.

Our Client Services Team are the first point of contact for prospective clients who get in touch with us.

Primary Responsibilities

  • Answer telephone calls from clients and prospective clients in line with agreed service levels.

  • Assist clients with their enquiries in line with authority levels and agreed procedures.

  • Monitor and respond to requests from clients and colleagues via the Client Services Shared Mailbox.

  • Support “walk-in” clients who visit our offices with their queries, providing a warm, friendly welcome.

  • Support clients in completing online ID checks via systems such as Credas and SmartSearch by sending links and assisting with queries.

  • Assist lawyers with verifying client ID checks by reviewing results and highlighting issues for review.

  • Onboard clients onto our App as appropriate, providing advice and support with queries.

  • Open files as requested by legal departments, showing accuracy and attention to detail.

  • Ensure all necessary conflict checks are undertaken and possible conflicts are referred in line with agreed procedure.

  • Adhere to all company policies and procedures, particularly those which relate to client confidentiality and GDPR.

  • Provide and exceptional service to colleagues in legal departments by ensuring requests are handled promptly, accurately and that information provided around new clients/enquiries includes all relevant detail.

Person Specification

Demonstrates a passion for delivering an exceptional legal experience

Excellent:

  • Communication and client care skills.

  • Time management skills and ability to prioritise effectively.

  • Attention to detail.

Able to:

  • Deal sensitively and appropriately with confidential information.

  • Develop and maintain strong relationships with team members, the firms’ employees, and partners.

  • Work well under pressure within stipulated timescales and meet deadlines.

You will be:

  • Qualified by experience having creditability within your specialism.

  • Proud of a professional and positive work attitude with the ability to embrace change.

  • Willing to attend courses and webinars to increase knowledge and understanding.

  • Committed and able to provide a confident and positive input, taking responsibility and ownership for the success of the firm and your own development.

Department
Client Services
Role
Client Services Co-ordinator
Locations
Plymouth
Remote status
Hybrid
Client Services · Plymouth · Hybrid

Client Services Co-Ordinator

As the first point of contact, our Client Services Team builds strong relationships and helps prospective clients understand the value of choosing Wolferstans.

Loading application form